- Understand what is conflict and effects it bring
- Appreciate the importance of managing conflict
- Learn how to manage conflicts and recognizing triggers
- Part 1: What is Conflict? The common 'Causes' of Conflict and the effects of Conflict
- Part 2: Why is Managing Conflict important? What is Conflict Management
- Part 3: How Conflicts are managed? The Conflict Response Matrix. Understanding 'hot-buttons'
- Part 4: The Conflict Management Process